Cancellation & Refund Policy

Customer cancellations

You may request a cancellation or date change no later than 48 hours before the scheduled flight. Contact us at +359 88 843 5740 or a.surdolov@gmail.com and include the customer name, date, and booking.

A request after that deadline does not qualify for a refund of the deposit or paid amount, unless the issue is technical on our side or applicable law requires otherwise.

Technical issue on our side

When the flight cannot operate because of a technical issue on our side, we will offer a new date or refund the amount paid for the service that could not be provided.

Weather and operational safety

If a flight is cancelled because of weather or another operational reason, we will offer a new date or a full refund of the amount paid. The pilot and operator make the safety decision.

How refunds are made

When a refund is approved, it is initiated to the original payment method through the payment provider. The time it takes to appear depends on the bank or card issuer. We will confirm when the refund has been initiated by email or phone.

Contact

For a cancellation or refund question: Asen Surdolov, a.surdolov@gmail.com, +359 88 843 5740.